§1 General Provisions

1. The online store at www.x-peptides.com (hereinafter: the “Store” or “x-peptides.com”) operates in accordance with the terms set out in these Terms and Conditions (hereinafter: “Terms”).
2. These Terms define the conditions for concluding and terminating Product Sale Agreements and the complaint procedure, as well as the types and scope of electronic services provided by the Store, the rules for providing those services, and the conditions for concluding and terminating electronic service agreements.
3. Every User undertaking any actions aimed at using the Electronic Services of the Store is obliged to comply with the provisions of these Terms.
4. The Store sells Products to customers within the European Union and, where applicable, to other countries. Deliveries outside the EU may be subject to additional customs duties, taxes, or import restrictions, which are the sole responsibility of the Customer.
5. In matters not regulated by these Terms, the laws of Hong Kong shall apply. Where the Customer is a consumer residing in the European Union, mandatory consumer protection provisions of the Customer’s country of residence shall apply to the extent required by applicable law. Personal data shall be processed in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) where applicable.
6. The language of the agreement is English. These Terms and any disputes arising out of or in connection with them shall be governed by the laws of Hong Kong, without prejudice to mandatory consumer protection provisions applicable in the Customer’s country of residence within the European Union.

§2 Definitions

The following terms used in these Terms and Conditions shall have the meanings set out below:

• Terms / Terms and Conditions – these terms and conditions of the Store.
• Store – the online store operated by the Seller at www.x-peptides.com.
• Seller / Service Provider – Apex Predator Group Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China UBI: 78776194; e-mail: kontakt@x-peptides.com.
• Electronic Service – a service provided electronically by the Service Provider to the User via the Store.
• Order Form – a form available on the Store’s website enabling the Customer to place an Order.
• Registration Form – a form available on the Store’s website enabling the creation of a Customer Account.
• Account – a set of resources in the Service Provider’s IT system, identified by a unique login and password, in which the Customer’s data and Order history are stored. The Customer is responsible for maintaining the confidentiality of their password.
• Product Review System – an Electronic Service allowing Customers to publish reviews of Products purchased in the Store.
• User – a natural person, legal entity, or organisational unit without legal personality that has legal capacity under applicable law, using an Electronic Service.
• Customer – a User who intends to conclude or has concluded a Sale Agreement with the Seller.
• Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to that person’s trade, business, craft, or profession.
• Business Customer – a natural person, legal entity, or organisational unit without legal personality, conducting business or professional activity in its own name, that is not a Consumer.
• Product – a movable item available in the Store, being the subject of a Sale Agreement between the Customer and the Seller. All Products offered in the Store are laboratory reagents and chemical reference materials intended exclusively for scientific, laboratory and research purposes. Products are not intended for human consumption, medical use, therapeutic use, veterinary use, diagnosis, treatment or prevention of any disease.
• Sale Agreement – a Product Sale Agreement concluded between the Customer and the Seller via the Store.
• Order – the Customer’s declaration of intent constituting an offer to conclude a Product Sale Agreement with the Seller.
• Price – the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§3 Product Information and Ordering

3.1 General Product Information

1. The Store sells Products via the Internet. All Products offered in the Store are new and have been legally introduced to the market.
2. All Products sold through the Store are laboratory reagents and/or chemical reference materials intended for research use only. They are not dietary supplements, medications, food products, or cosmetics and are not intended for human or animal consumption. The Customer acknowledges and accepts this classification by placing an Order.
3. Product information on the Store’s website does not constitute an offer within the meaning of applicable law. By placing an Order, the Customer makes an offer to purchase a specific Product under the conditions described on the Product page.
4. The Seller declares that the Products sold through the Store possess all required certificates of analysis (CoA), attestations, and other documents confirming their composition, purity, and origin.
5. The Seller shall not be liable for any consequences arising from the use of Products in a manner inconsistent with their intended research purpose, including but not limited to human or animal consumption.

3.2 Prices

1. Product Prices displayed on the Store’s website are stated in euros (EUR) and include all applicable taxes (including VAT where applicable). Prices do not include delivery costs.
2. For deliveries within the European Union, VAT is charged in accordance with applicable EU regulations. Intra-community supplies to VAT-registered businesses in other EU Member States may be zero-rated subject to the provision of a valid VAT identification number.
3. For deliveries outside the European Union, Products may be subject to customs duties, import taxes, and other charges imposed by the destination country. Such costs are the sole responsibility of the Customer.
4. The Price displayed at the time the Customer places an Order is binding. It shall not change regardless of any subsequent Price changes in the Store.
5. Where the Seller offers a promotional price reduction, the Store shall also display the lowest Price that was in effect during the 30 days preceding the reduction, or (if the Product has been offered for fewer than 30 days) the lowest Price since the Product was first offered for sale.

3.3 Placing Orders

1. Orders may be placed via the Order Form on the Store’s website, 24 hours a day, 7 days a week.
2. The Customer is not required to register an Account in the Store in order to place an Order.
3. A condition for placing an Order is that the Customer has read and accepted these Terms at the time of placing the Order.
4. Promotional Orders shall be fulfilled in the order in which they are received, until the stock of the given Product is exhausted.

§4 Conclusion of the Sale Agreement

1. To conclude a Sale Agreement, the Customer must first place an Order using the methods made available by the Seller, in accordance with §3 of these Terms.
2. After the Order is placed, the Seller shall promptly confirm its receipt.
3. Confirmation of receipt of the Order shall bind the Customer to their Order. Confirmation is sent via e-mail.
4. The confirmation e-mail shall contain: (a) confirmation of all essential elements of the Order; (b) the withdrawal form; (c) these Terms, including information on the right of withdrawal.
5. The Sale Agreement is concluded at the moment the Customer receives the confirmation e-mail referred to above.
6. Each Sale Agreement shall be confirmed by proof of purchase (a receipt or VAT invoice), which shall be attached to the Product and/or sent electronically to the Customer’s e-mail address provided in the Order Form.

§5 Payment Methods

The Seller provides the following payment methods:

5.1 Bank transfer

Bank transfer to the Seller’s bank account (details below).

5.2 Card Payments

Card payments are processed by MoneyEU, with its registered office at: Av. Diagonal 309, 6A 08013 Barcelona Spain

5.3 Bank Account Details for Wire Transfers

5.4 Payment Terms

1. For electronic payments and card payments, the Customer shall make the payment before the Order is processed.
2. For bank transfers, electronic payments, and card payments, the Product shall be dispatched only after payment has been received.
3. The Seller reserves the right to limit available payment methods for Business Customers, including the right to require prepayment regardless of the payment method selected.

§6 Delivery Costs, Times, and Methods

1. Delivery costs are determined during the Order process and depend on the selected payment method and delivery method.

6.1 Delivery Methods

• Courier delivery
• Parcel Locker

Deliveries are carried out by the following carriers:

Carriers:

• DPD International

The Seller reserves the right to change carriers or use additional carriers not listed above.

6.2 Delivery Times

1. Order processing time is 1–2 business days from: (a) the crediting of payment on the Seller’s bank account; (b) positive authorisation by the electronic payment system; or (c) acceptance of the Order for processing (in the case of cash on delivery).
2. Delivery within the EU: 3–7 business days from dispatch.
3. Delivery outside the EU: 5–14 business days from dispatch (may vary by destination).
4. Delivery is made on business days only (excluding Saturdays, Sundays, and public holidays).

6.3 Risk of Loss

For Business Customers, the risk of accidental loss or damage to the Product passes to the Customer at the moment the Seller hands the Product over to the carrier. The Seller shall not be liable for any loss, damage, or delay occurring after the Product has been handed over to the carrier. For Consumers, the risk passes upon delivery of the Product to the Consumer or a person designated by the Consumer.

6.4 Inspection of Shipment

Business Customers are advised to inspect the shipment in the time and manner customary for shipments of the given type. If loss or damage is found, the Customer should take all steps necessary to establish the carrier’s liability.

§7 Product Complaints and Warranty

7.1 Statutory Warranty (Lack of Conformity with the Agreement)

1. The Seller is liable to the Consumer for any lack of conformity of the Product with the Sale Agreement that exists at the time of delivery and becomes apparent within 2 years of delivery, unless the Product’s shelf life is longer.
2. For Business Customers, the Seller’s liability is limited to the extent permitted by applicable law.
3. Complaints may be submitted by e-mail to: kontakt@x-peptides.com or by post to: Apex Predator Group Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China.
4. The complaint should contain as much information as possible about the issue, including the type and date of the defect, and the Customer’s contact details. This will significantly facilitate and expedite the processing of the complaint.
5. For assessment of non-conformity, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense.
6. The Seller shall respond to the complaint without undue delay, no later than within 14 days of receipt. Failure to respond within 14 days shall be deemed acceptance of the complaint (for Consumers).

7.2 Consumer Remedies

The Consumer may request, in the first instance, repair or replacement of the Product. The Consumer may request a price reduction or withdraw from the agreement in cases provided for under applicable consumer protection laws, including where the lack of conformity is significant, where the Seller has refused to bring the Product into conformity, or where the lack of conformity persists despite the Seller’s attempt to remedy it. In the case of a justified complaint, the Seller shall: (a) cover the costs of repair, replacement, and re-delivery; (b) reduce the Price proportionally and refund the difference within 14 days; or (c) in the case of withdrawal, refund the Price within 14 days of receiving the returned Product or proof of its dispatch.

7.3 Manufacturer’s Warranty

Where a Product is covered by a manufacturer’s warranty, the warranty terms are specified in the warranty card or on the Product page. A manufacturer’s warranty does not exclude or limit the Consumer’s statutory rights regarding non-conformity of the Product with the Sale Agreement.

§8 Right of Withdrawal

8.1 General Right

1. Subject to Section 8.5 below, a Consumer who has concluded a distance contract may withdraw from it without giving any reason by submitting a withdrawal statement within 14 days. The statement may be sent using the withdrawal form provided by the Store.
2. The Consumer shall return the Product to the Seller without undue delay, no later than 14 days from the day of withdrawal. The Product should be returned to: Apex Predator Group Ltd., 23 Thomson Road, Unit B, 11/F, Wan Chai, Hong Kong SAR China.
3. The Consumer shall bear the direct cost of returning the Product.

8.2 Refund

The Seller shall refund the Price and standard delivery costs using the same payment method that the Consumer used, unless the Consumer has expressly agreed to a different refund method at no additional cost. The refund shall be made within 14 days of receiving the withdrawal statement. The Seller may withhold the refund until the Product is received back or the Consumer provides proof of dispatch, whichever occurs first. If the Consumer chose a delivery method other than the cheapest standard delivery offered by the Store, the Seller is not obliged to refund the additional delivery costs.

8.3 Liability for Diminished Value

The Consumer shall be liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.4 Withdrawal Period

The 14-day withdrawal period runs from: (a) the day the Consumer (or a third party other than the carrier indicated by the Consumer) takes physical possession of the Product; (b) for multiple Products delivered separately – from possession of the last Product; (c) for regular deliveries – from possession of the first Product; (d) for other contracts – from the date of conclusion of the contract.

8.5 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to Sale Agreements:

• where the Product is non-prefabricated, produced to the Consumer’s specification, or serves the Consumer’s individualised needs;
• where the Product is delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
• where the Products, after delivery, become inseparable from other items due to their nature;
• for services for which the Consumer is obliged to pay, if the Seller has fully performed the service with the Consumer’s prior express consent and the Consumer was informed before the commencement of the service that they will lose the right of withdrawal upon full performance;
• where the Product is liable to deteriorate or expire rapidly.

8.6 Seller’s Right of Withdrawal (Business Customers)

The Seller reserves the right to withdraw from a Sale Agreement concluded with a Business Customer within 14 business days of its conclusion, without giving reasons and without giving rise to any claims by the Business Customer against the Seller.

§9 Intended Use of Products and Liability Disclaimer

1. Research Use Only. All Products sold through the Store are intended exclusively for in-vitro laboratory research conducted by qualified professionals in appropriate laboratory conditions. The Customer confirms that the Products will be used solely for lawful scientific research purposes.
2. No Medical Claims. The Seller makes no therapeutic, diagnostic, or medical claims regarding any Product. Product descriptions are provided for educational and informational purposes only and do not constitute medical advice.
3. Customer Responsibility. The Customer is solely responsible for ensuring that the purchase, import, possession, and use of the Products comply with all applicable laws and regulations in the Customer’s jurisdiction. The Seller shall not be liable for any consequences arising from the Customer’s failure to comply with local regulations.
4. No Liability for Misuse. The Seller shall not be liable for any damage, injury, or loss arising from the use of Products in a manner inconsistent with their intended research purpose, including but not limited to human or animal consumption, self-administration, or any non-research application.
5. Age Restriction. Products may only be purchased by persons who are at least 18 years of age. By placing an Order, the Customer confirms that they meet this age requirement.
6. Handling and Storage. The Customer is responsible for the proper handling, storage, and disposal of all Products in accordance with applicable safety data sheets (SDS) and laboratory best practices.

§10 Electronic Services

10.1 Types of Electronic Services

The Service Provider makes the following Electronic Services available through the Store:

1. Concluding Product Sale Agreements (Order Form).
2. Customer Account.
3. Product Review System.

10.2 Terms of Electronic Services

1. Electronic Services are provided free of charge.
2. The contract for the Order Form service is concluded for a definite period and terminates upon submission of the Order or when the User ceases to place it.
3. The contract for the Account service is concluded for an indefinite period.
4. The contract for the Product Review System is concluded for a definite period and terminates upon publication of the review or when the User ceases using the service.

10.3 Technical Requirements

To use the Store, the following are required: a computer or mobile device with Internet access; an e-mail account; a web browser with cookies and JavaScript enabled.

10.4 User Obligations

The User shall use the Store in a manner consistent with the law and good customs, respecting the personal rights and intellectual property rights of third parties. The User is obliged to provide accurate data and shall not provide unlawful content.

§11 Complaints Regarding Electronic Services

1. Complaints related to Electronic Services may be submitted by e-mail to: kontakt@x-peptides.com.
2. The complaint should include as much detail as possible, including the type and date of the issue, and the User’s contact data.
3. The Service Provider shall process the complaint without undue delay, no later than 14 days from the date of submission.
4. The response shall be sent to the User’s e-mail address provided in the complaint or in another manner indicated by the User.

§12 Termination of Electronic Service Agreements

1. Agreements for continuous and indefinite Electronic Services (Account) may be terminated.
2. The User may terminate such an agreement with immediate effect and without giving reasons by sending a statement to: kontakt@x-peptides.com.
3. The Service Provider may terminate an agreement for a continuous and indefinite Electronic Service if the User violates these Terms, in particular by providing unlawful content, after an unsuccessful prior request to cease the violations within a reasonable period. The agreement shall expire 7 days after the termination notice.
4. The Service Provider and the User may terminate an Electronic Service agreement at any time by mutual consent.
5. The Service Provider may terminate an Electronic Service agreement with a Business Customer with immediate effect and without giving reasons.

§13 Intellectual Property

1. All content published on x-peptides.com is protected by copyright and (subject to elements posted by Users, used under licence, or under permitted use) is the property of Apex Predator Group Limited.
2. Any use of the Store’s content without the express written consent of the Service Provider constitutes a copyright infringement and may result in civil and criminal liability.
3. All trade names, product names, company names, and logos displayed on x-peptides.com belong to their respective owners and are used solely for identification purposes.

§14 Personal Data and Privacy

1. The controller of personal data processed in connection with the Store is the Seller: Apex Predator Group Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China.
2. Personal data is processed in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) where applicable.
3. Detailed information on data processing, including the purposes, legal bases, retention periods, data subjects’ rights, and cookie policy is set out in the Privacy Policy available on the Store’s website.
4. Providing personal data is voluntary but may be necessary to use certain Electronic Services or to place an Order.

§15 Final Provisions

1. Agreements concluded through the Store are governed by the laws of Hong Kong. For Consumers residing in the European Union, mandatory consumer protection provisions of their country of residence shall apply to the extent required by applicable law, including Regulation (EC) No 593/2008 (Rome I).
2. Amendments to these Terms shall be binding on the User provided that the User has been duly informed of the changes and has not terminated the Electronic Service agreement within 14 days of being notified.
3. The Seller shall notify Users of any amendments by e-mail and by publishing the updated Terms on x-peptides.com.
4. If any provision of these Terms is found to be inconsistent with applicable law, the relevant mandatory legal provision shall apply in its place.
5. Any disputes arising from Sale Agreements shall be resolved primarily through negotiation. If negotiation fails, disputes shall be resolved by the competent court as follows:
   • For Consumers – the competent court under the applicable rules of civil procedure (typically the Consumer’s place of residence).
   • For Business Customers – the court having jurisdiction over the Seller’s registered office.
6. A Consumer may also use out-of-court dispute resolution methods, including mediation or arbitration before consumer arbitration courts. Information on such procedures is available from local consumer protection authorities.