Returns

Changed your mind? No problem. As a consumer, you have 14 days from the date you receive your order to return it — no reason needed.

How to return your order

1
Send us a withdrawal statement
Email kontakt@x-peptides.com with your name, order number, and a clear statement that you wish to withdraw from the purchase. You can also use our withdrawal form template below.
2
We confirm receipt
You’ll receive a confirmation email from us promptly.
3
Get your refund
We’ll refund all payments (including standard delivery costs) within 14 days, using your original payment method.
Good to know: To meet the deadline, just make sure you send your withdrawal statement within the 14-day period — that’s all that matters, even if the return shipment arrives later.

Complaints

Something wrong with your order? We’re here to help. You can file a complaint about your product, delivery, or payment.

How to file a complaint

Send your complaint to kontakt@x-peptides.com or by registered mail to:
X-peptides sp. z o.o., al. Solidarności 68/121, 00-240 Warsaw, Poland

What to include

  • Your full name, address, and email
  • Order or shipment number
  • A clear description of the problem
  • Proof of shipment (waybill), if the complaint concerns delivery
  • Any documents supporting your claim

What happens next

1
We review your complaint within 14 days.
2
If we need additional information, we’ll let you know — you’ll have 14 days to provide it.
3
If the complaint is accepted, the refund will be transferred to your bank account within 30 days.
Good to know: Filing and processing complaints is always free of charge. Delivery-related complaints are forwarded to the carrier on your behalf.

Consumer Dispute Resolution

If you’re a consumer and we couldn’t resolve your issue directly, you have several out-of-court options available:

  • Apply to a permanent consumer arbitration court (under Art. 37 of the Trade Inspection Act)
  • Seek free help from your local consumer ombudsman or a consumer organization
  • Request mediation through the Provincial Inspector of Trade Inspection

More information is available at uokik.gov.pl.

Withdrawal Form Template

You may copy and fill in this template, then send it to kontakt@x-peptides.com — or simply write a message in your own words.

To: X-peptides sp. z o.o., al. Solidarności 68/121, 00-240 Warsaw, Poland
Email: kontakt@x-peptides.com

I hereby inform you of my withdrawal from the contract for the sale of the following goods: [describe items]

Date of receipt: [date]
Order number: [order number]

Consumer name: [your full name]
Address: [your address]

Date: [today’s date]

For full legal details, please refer to our Terms and Conditions. Consumer rights are governed by the Act of 30 May 2014 on Consumer Rights.