1. Definitions

Operator (administrator) – X-peptides sp. z o. o.

Operator (Administrator) – X-peptides sp. z o. o.
al. Solidarności 68 / 121, 00-240 Warsaw, Poland TIN: 5252989763.

Service Recipient/User – an entity using the Website, on whose behalf, in accordance with the Terms and applicable law, electronic services may be provided, or with whom a contract for the provision of electronic services may be concluded, as well as an entity for whom an Account has been created in the Sender’s Panel.

Consumer – a User who is a natural person placing an order for Services or purchasing a product through the Website.

Website – this online platform available at x-peptides.com along with its functionalities, operated by the Operator, within which Users may request the performance of Services or purchase promoted products by filling out, among others, the order form or entering a promotional code.

Account – access to the Website’s functionalities granted to the Service Recipient after the registration process, requiring the User to provide a unique username (login) and password. Receiving confirmation from the Operator about the creation of the Account is equivalent to concluding an agreement for the provision of electronic services, under the terms specified in these Terms and Conditions. Within the Account, the User receives server space to enter and manage their Personal Data.

Sender Panel – an IT system made available to the Service Recipient after creating an Account, allowing login using the assigned username and password. Within this panel, the User can manage their Personal Data, order Services, promote and review products, as well as use other functionalities available on the Website.

Service – the sale of products and services provided electronically by the Operator of the x-peptides.com website, based on these Terms and Conditions, allowing the Service Recipient to place orders through the Website with Senders for the purpose of having shipments delivered, transported, and received at collection points by the Carrier, as well as the performance of additional services provided in accordance with the Carrier’s terms and conditions (as part of its business activity based on the Carrier’s Regulations).

Order – a correctly and fully completed order form for the shipment of a product or service, including any discount code, submitted by the Service Recipient via the Website for the purpose of shipping, transporting, and delivering the Shipment, finalized with the generation of a Waybill to execute the Service

Waybill – a legally binding document completed by the Sender for the Service Recipient, serving as proof of the conclusion of a Service Agreement or product purchase, attached to each Shipment. It contains the essential information required by the Carrier regarding the Shipment and its destination and recipient.

Carrier (Courier) – a business entity that, as part of its commercial activity, provides transport services through which it is possible to place an order for the collection, transport, and delivery of shipments within the services offered on the Website, either between the Sender and the recipient with or without cash-on-delivery (COD). It also includes a person providing courier services on behalf of that company under a contract with it. Within the Website, the Sender may place an order with the Carriers listed below.

  • DHL Express (Poland) Sp. z o.o., with its registered office in Warsaw, ul. Osmańska 2, 02-823 Warsaw, registered in the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0000047237, REGON 012005407, NIP 527-00-22-391, website: http://www.dhlparcel.pl
  • DPD Polska Sp. z o.o., with its registered office in Warsaw, ul. Mineralna 15, 02-274 Warsaw, registered in the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, entered into the register of entrepreneurs under KRS number 0000028368, REGON 012026421, NIP 5260204110, website: https://www.dpd.com.pl
  • InPost Express Sp. z o.o., with its registered office in Kraków, ul. Malborska 130, 30-624 Kraków, registered by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs under KRS number 0000543759, REGON 360781085, NIP 6793108059, website: https://inpost.pl/
  • InPost Paczkomaty Sp. z o.o., with its registered office in Kraków, ul. Malborska 130, 30-624 Kraków, registered by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs under KRS number 0000255841, REGON 120246484, NIP 6792895061, website: https://paczkomaty.pl
  • FedEx Express Polska Sp. z o.o., with its registered office in Warsaw, ul. Krucza 16/22, 00-526 Warsaw, registered in the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs under KRS number 0000037973, REGON P-010612250, NIP 526-10-05-306,
    website: http://www.fedex.com/pl
  • Federal Express Poland Sp. z o.o., with its registered office in Warsaw, ul. Wirażowa 35, 02-158 Warsaw, registered in the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs under KRS number 0000208035, REGON 015747517, NIP 5252300218,
    website: http://www.fedex.com/pl
  • Poczta Polska S.A., ul. Rodziny Hiszpańskich 8, 00-940 Warsaw, registered in the District Court for the Capital City of Warsaw, entered into the register of entrepreneurs under KRS number 0000334972, NIP 525-000-73-13,
    website: http://www.poczta-polska.pl
  • Poczta Polska S.A., ul. Rodziny Hiszpańskich 8, 00-940 Warsaw, registered in the District Court for the Capital City of Warsaw, entered into the register of entrepreneurs of the National Court Register under KRS number 0000334972, NIP 525-000-73-13,
    website: http://www.poczta-polska.pl
  • General Logistics Systems Poland Sp. z o.o., ul. Tęczowa 10, 62-052 Komorniki/Głuchowo, registered in the National Court Register maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000005009, NIP 785-15-61-831, with a share capital of PLN 16,311,638.00,
    website: https://gls-group.eu/PL
  • Royal Mail plc, 185 Farringdon Road, EC1A 1AA London, registered under number 8680755,
    website: https://www.royalmail.com/terms-and-conditions

Shipment – registered in the Service, a properly packed item or items sent by the Sender, labeled with a Waybill indicating the Recipient and address, for collection by the Carrier and delivery to the Recipient. It may contain correspondence or be treated as a postal parcel within the meaning of postal law. It is accepted, sorted, transported, and delivered in a manner established by these Terms and Conditions and the Carriers’ regulations, with permissible dimensions and weight specified in the Price List.

Carrier’s Terms and Conditions – The performance of services ordered through the Service is subject to the Carrier’s regulations. The current regulations defining the terms and conditions of service provision are available on the Carrier’s websites listed above.

Recipient – a natural person, legal entity, or organizational unit without legal personality, granted legal capacity by law, to whom, in connection with the order of the Service by the Service User, the Shipment is addressed, authorized by the Service User, and entitled to receive the Shipment delivered by the Carrier as part of the performed Service.

Sender – a natural person, legal entity, or organizational unit without legal personality that possesses products, knowledge, and experience related to the products advertised on the Operator’s website and is capable of fulfilling an order. The Sender is a legally capable entity to which, in connection with the ordering of a Service or product by the Service User, the order is addressed. The Sender is authorized by the Service User and entitled to carry out the order and hand it over to the Carrier as part of the Service.

Account Database – a collection of Personal Data and other data assigned to a specific account provided by Users on the Website, which, with the Users’ consent, are collected and processed in an organized manner within an IT system as part of the Services provided by the Operator.

Personal Data – information collected via the registration form available at x-peptides.com, concerning an identified or identifiable natural person, processed by the Administrator for the proper provision of Services and for other purposes defined in these Terms and Conditions.

Cash on Delivery (COD) – an additional service making the release of the Shipment dependent on prior payment by the Recipient, which will then be transferred to the bank account indicated by the Service User.

Wallet – a service offered to the Service User, allowing them to make a prepayment and accumulate funds in their Wallet Account for later use within the Website.

Wallet Account – an account assigned to a given Service User, containing monetary funds available for use within the Website.

Promotional Code – an alphanumeric code assigned to a specific Sender, provided as part of the service for the purpose of fulfilling an order. The promotional code is made available by Senders, based on their knowledge and experience, to Recipients of the services. In the case of a service performed without a physical product, a set of services is provided after payment. In the case of a service involving the purchase of products, the Sender ships the product in accordance with the promotion on the website and the promotional codes assigned therein. The Website is not a party to the transaction between the Sender providing promotional codes and the Recipient.

Payment Gateway – a secure online payment platform operated by a payment service provider, governed by its own terms and conditions.

Price List – a list of additional service fees dedicated to Recipients and Senders.

GDPR (RODO) – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Provision of Electronic Services – the performance of a service provided without the simultaneous presence of the parties (remotely), by transmitting data at the individual request of the Service User, sent and received via electronic data processing devices, including digital compression and data storage, which is entirely transmitted, received, or broadcast via a telecommunications network within the meaning of the Telecommunications Law Act of 16 July 2004.

Postal Law – the Act of 12 June 2012, Postal Law (Journal of Laws 2012, item 1529).

Transport Law – the Act of 15 November 1984, Transport Law (consolidated text: Journal of Laws 2012, item 1173, as amended).

Drop-off and Pick-up Point – a location operated by postal operators cooperating with the Operator, as defined under Postal Law, where an authorized person accepts or hands over a shipment from the Sender for the purpose of providing shipping services. The duties and functions of the Carrier apply correspondingly to the Drop-off and Pick-up Point from the moment the shipment is accepted from the Sender/Carrier until it is handed over to the Recipient/Carrier.

2. Preliminary Provisions

  1. Pursuant to Article 8, paragraph 1, point 1 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204), X-peptides sp. z o. o., a limited liability company, al. Solidarności 68 / 121, 00-240 Warsaw, Poland, e-mail address: kontakt@x-peptides.com, hereby establishes these Terms and Conditions for the provision of electronic services.
  2. These Terms and Conditions define the rules and conditions for the services provided through and administered by the Operator of the website x-peptides.com.
  3. X-peptides sp. z o. o., through the Website, as part of its business activities, provides services related to making offers available to senders and their fulfillment via the platform. The Website enables Users to place electronic orders, arrange shipment and delivery of offers and Shipments through the Carrier within the scope of the company’s business operations, and based on these Terms and Conditions and the regulations of the selected Carrier. It also enables Users (Senders) to make payments for services, track service fulfillment, and access information made available upon the individual request of the User within the Website.
  4. The x-peptides.com Website may be used by natural persons, legal entities, and organizational units without legal personality, provided they have legal capacity under applicable law.
  5. Logging into a User Account on x-peptides.com, or placing an order for a service or a promoted product offered by senders, requires prior reading and acceptance of these Terms and Conditions, available on the x-peptides.com website. By accepting these Terms and Conditions, the User agrees to all provisions contained herein and undertakes to comply with them.
  6.  The Operator provides Services to senders and recipients within the scope and under the conditions specified in these Terms and Conditions.
  7. The Service User accepts the transfer of personal data, including to the Sender and the Carrier, for the purpose of providing transport services.
  8. The User consents to the processing of their Personal Data by the Operator as the Data Controller (hereinafter: Administrator) — data provided during the Account registration process on the Website and during the use of the Website. Providing personal data is voluntary; however, refusal to consent to their processing may prevent the provision of electronic services and the placement of orders by the User on the Website.
  9. The Administrator processes the User’s Personal Data to the extent necessary to establish, shape, modify, or terminate the legal relationship, as well as to properly perform Services provided electronically, to settle accounts with the User, for marketing of the Administrator’s own services with additional consent, and for other legally permissible and justified purposes.
  10. The User declares that the personal data they provide are true. The Administrator has the right to condition the provision of Services to the User upon prior verification of the accuracy of the Personal Data. In case of doubt, the Administrator may refuse to provide services available on the Website, may block the Account until the doubts are clarified, and may also delete the Account.
  11. Users who entrust personal data to the Administrator are obliged to process such data in accordance with applicable regulations (including the Personal Data Protection Act of 29 August 1997 and the GDPR), and to apply appropriate technical and organizational measures required by Polish law. They are also required to obtain consent from the individuals whose Personal Data they collect for the purpose of entrusting the processing of such data, and to provide those individuals with the information contained in these Terms and Conditions, including the method, purpose, scope, and period of data processing by the Operator, the rights of the data subjects, and the categories of entities to whom the Operator entrusts the data. This requirement also applies when the User utilizes the address book available after logging into their Account on the Website.
  12. The Carrier’s Terms and Conditions constitute an integral part of the legal regulations governing the Service and are binding upon the Service User.

3. Registration, Access, and Maintenance of the Account

  1. Registration in the Service and creation of an Account are free of charge.
  2. o fully use the Service, the User may create an Account. To do so, the User must complete a form available on the x-peptides.com website, specifying a unique username (login) and password, and accepting the Terms and Conditions.
  3. The creation of the Account will be confirmed by the Operator. Receiving the confirmation is equivalent to concluding a contract for the provision of electronic services under the terms defined in the Terms and Conditions.
  4. The Operator may condition the creation of the Account or the availability of selected functionalities on verifying the data provided during Account creation.
  5. The Operator may refuse to create an Account if the data provided during registration indicate that they are false.
  6. The User is obliged to promptly update the data provided in connection with Account creation and the use of the Sender Panel or User Panel.
  7. Each login to the Sender Panel constitutes acceptance of the Terms and Conditions, the Carrier’s Terms, and the Price List.
  8. The User undertakes to keep confidential the unique login and password assigned during registration and not to disclose them to third parties. If the User suspects that a third party may have gained access to the login and password, they must immediately change the password and notify the Operator.
  9. A service or confirmation of purchase ordered after logging in with the unique login and password to the Sender Panel is considered as placed by the User.
  10. User registration may be carried out while placing an order in the Service.
  11. The User may not evade any responsibility towards the Operator, including payment for the ordered Service.
  12. All documents necessary for the proper execution of the Service for the Sender are generated and made available to the User electronically through the Sender Panel.
  13. The User may, at any time, resign from maintaining the Account. Such resignation is equivalent to terminating the contract for the provision of electronic services.
  14. Most services or products in the Service may also be ordered by Users without registering. However, placing an order for the Service requires the User to read and accept the Terms and Conditions, the terms of service provision, as well as the regulations and price lists of the Carrier selected by the User for transportation. By accepting the Terms and Conditions, the terms of service provision, and the Carrier’s price list, the User agrees to all their provisions and undertakes to comply with them, which is equivalent to concluding a contract for the provision of electronic services under the conditions set out in the Terms and Conditions.
  15. The User undertakes to comply with the provisions of these Terms and Conditions. In the event of a violation of the Terms and Conditions, the Operator has the right to temporarily block the User’s Account or suspend access to the functionalities of the Service.

4. Ordering a Service or Product and Its Execution

  1. Orders are accepted by the Service 24 hours a day, 7 days a week. The User’s orders are carried out within the timeframes indicated by the Sender and the Carrier, in accordance with the Carrier’s regulations. The information presented in the Service regarding dispatch times is indicative and not guaranteed.
  2. At the moment the User clicks the “Order” or “Buy” button, an Order for the selected Service or product is placed.
  3. Placing an order by the User is equivalent to the User’s acceptance of the provisions of these Terms and Conditions as well as the regulations of the Carrier performing the delivery service.
  4. To request the execution of a Service or purchase of a product, the User fills out a shipment form via the Service or after logging in, providing the required data, selecting the Carrier whose services they intend to use, and confirming the order to the Operator. The User also ensures that the Shipment will be handed over to the Carrier at the location specified in the Order.
  5. The User undertakes to fill out the form diligently and in accordance with the actual state of the shipment.
  6. Placing an order for the execution of a Service with the Operator means acceptance of the Terms and Conditions, the price list, and the Carrier’s regulations, as well as acceptance of the product listed by the Sender.
  7. The User undertakes to pay the Operator the full amount issued by the Sender, along with any additional costs for the ordered Service or product, in accordance with the Standard or Individual Price List, depending on the choice made.
  8. The User or Sender is responsible for improper preparation of the Order, including incorrect generation of the Shipping Label.
  9. Responsibility for violations of the Terms and Conditions regarding the dimensions and weight of the Shipment, proper packaging, and securing of the shipment in accordance with the rules set out in the selected Carrier’s regulations— including any resulting damages and additional charges imposed by the Carrier— rests solely with the Sender.
  10. All documents necessary for the proper execution of the submitted order are generated and made available to the User electronically (for registered Users) and also via email.
  11. Depending on the selected Carrier, the Shipping Label or Transport Document generated by the Service for the Sender must be printed and attached to the Shipment handed over to the Carrier.
  12. The Carrier (courier) may contact the User by phone, SMS, or email based on the consent provided, and may contact the Recipient using the phone number or email specified in §2 section 11, to facilitate the delivery of the Shipment (execution of the Order) and the fulfillment of the contract. Personal data are provided to the Carrier to enable communication between the Carrier, the User, and the Recipient.
  13. The Sender shall notify the Recipient of the planned Shipment and the need to provide appropriate tools, equipment, or personnel required for unloading the Shipment if such a need arises.
  14. The Sender shall inform the Recipient that in the event of loss or damage to the delivered Shipment, the Recipient is obliged to immediately prepare a damage report in the presence of the Carrier’s representative (the report must be clearly signed by the Carrier’s representative delivering the Shipment and by the Recipient).
  15. The User, through the website x-peptides.com, after entering the Shipment number, may track the current status of the Shipment.
  16. Execution of the Service via the platform will be carried out within the timeframe and under the conditions specified in the regulations or general terms of service applicable to the Carrier selected by the User.
  17. If the Shipment is not handed over to the Carrier by the Sender, the Operator—upon the User’s explicit request—may order another attempt to collect the Shipment. All related fees charged by the Carrier are covered by the Sender.
  18. Shipments not collected by the Recipient within the required timeframe are returned to the Sender at their expense via the Carrier, in accordance with the Service Price List.
  19. If the Recipient refuses to pay the cash-on-delivery amount, the Shipment will not be handed over to them, and the Operator retains the right to compensation as if the Shipment had been delivered.
  20. Collection of payment from the Recipient for a delivered Shipment (cash on delivery) is carried out in cash or by payment card, if the Carrier provides such an option.
  21. The Operator exercises the utmost diligence to ensure the efficient functioning of the Service and the performance of Services ordered through it; however, acceptance of an order does not guarantee its absolute execution. If it becomes impossible to carry out an order due to unavailability of services or products offered by Senders, or destinations not serviced by the selected Carrier, the Operator—after informing the User—has the right to cancel the Order. In such cases, the User will receive a refund for the service that could not be completed.
  22. Users may cancel Orders for which no attempt to perform the Service has yet been made by the Sender, by sending a notification to kontakt@x-peptides.com. No fee is charged for cancelling such an Order. If the Order has already been paid for, the amount will be refunded to the User.
  23. A User who is a Consumer shall receive, at the latest at the beginning of placing an order, clear and comprehensible information via the Service regarding any limitations related to performing the ordered Service or product, as well as accepted payment methods.
  24. A User who is a Consumer shall be provided by the Operator, immediately before placing an order, with information on:
  • the main characteristics of the service, including the subject of the service and the method of communication with the consumer;
  • the trader’s identifying details, in particular the business name, the authority that registered the business activity, and the registration number;
  • the business address, email address, and telephone or fax numbers (if available) through which the consumer can quickly and effectively contact the trader;
  • the address at which the consumer may submit complaints, if it differs from the address indicated above;
  • the total price or remuneration for the service including taxes, or—where the nature of the service does not reasonably allow prior calculation of the price—the method by which the price will be calculated, as well as any charges for transport, delivery, postal services, and any other costs, or, where such charges cannot be determined, information that the consumer may be obliged to pay them;
  • the costs of using distance-communication means for the purpose of concluding the contract, if they exceed the standard rates normally applied for using such means;
  • the method and deadline for payment;
  • the method and deadline for the trader’s performance of the service, and the complaint-handling procedure applied by the trader;
  • the method and deadline for exercising the right of withdrawal from the contract, as well as the model withdrawal form;
  • the costs of returning goods in the event of withdrawal from the contract that are borne by the consumer; in the case of distance contracts—information on the costs of returning goods that, due to their nature, cannot be returned by ordinary post;
  • the consumer’s obligation to pay the justified costs incurred by the Operator if the consumer withdraws from the contract after submitting a request to begin performance of the Service before the withdrawal period expires;
  • the absence of the right of withdrawal, or the circumstances in which the consumer loses the right of withdrawal;
  • the duration of the contract or, where the contract is of indefinite duration or is to be automatically renewed, the conditions for terminating the contract;
  • the minimum duration of the consumer’s obligations under the contract;
  • the possibility of using out-of-court complaint and redress mechanisms and the rules of access to such procedures;
  • the identifying details of the Carrier, in particular the business name, registration authority, address, email address, and telephone or fax numbers (if available), and the address at which the Consumer may submit complaints to the Carrier, if it differs from the address indicated above.

25. After the order is placed, the Operator shall send the Consumer confirmation of the conclusion of the contract for the performance of the ordered Service or purchase of the product from the Sender, on a durable medium in the form of a PDF file sent by email, which the Consumer agrees to.

26. Execution of the Service before the expiry of the withdrawal period specified in §11 section 2 of the Terms and Conditions shall take place only at the Consumer’s request. The Consumer’s statement in this regard may be submitted in the order form.

27. A User who is a Consumer acknowledges that choosing execution of the Service before the expiry of the 14-day withdrawal period from the date of placing the Order results in the loss of the right to withdraw from the Contract once the Service is fully performed.

5. Payments and Settlements

  1. For all Services ordered, the Operator will charge fees in accordance with the Price List applicable at the time the order is placed.
  2. All prices presented on the website or in marketing materials constitute an invitation to negotiate in accordance with Article 71 of the Civil Code.
  3. The only Price List binding for the User is the Price List available on the x-peptides.com website for logged-in Users and the Price List applicable at the time of order registration.
  4. The Operator reserves the right to change prices without providing a reason, introduce new Services or products, remove existing ones, as well as conduct and cancel promotional campaigns.
  5. The User is obliged to make timely payment of all fees related to the order of Services or products charged in accordance with the Price List and these Terms and Conditions, including additional fees.
  6. The User agrees to receive invoices in electronic form in accordance with paragraph 3 of the Regulation of the Minister of Finance of 17 December 2010 on sending invoices in electronic form, the rules of their storage, and the procedure for making them available to tax authorities or fiscal control authorities (Journal of Laws No. 249, item 1661).
  7. The Operator declares that it is registered as an entity exempt from VAT.
  8. The User accepts that, in the event of the Shipment not being collected by the Recipient, the Operator will charge a fee for returning the Shipment in accordance with the Price List. The User agrees to pay any resulting difference upon the Operator’s request.
  9. If the User provides incorrect data that prevents delivery of the Shipment to the Pickup or Delivery Point or to the Recipient, the order will still be accepted, but the User will be charged additional return costs in accordance with the Price List.
  10. If the User orders a Service that concerns items whose transport is prohibited by the Carrier’s regulations or items listed as unacceptable by the Carrier, the Carrier has the right to refuse to collect the Shipment from the Sender for the User.
  11. The Operator will issue VAT-exempt invoices to the User in accordance with applicable legal regulations.
  12. In the case of cash-on-delivery Shipments, the Sender authorizes the Operator to collect the payment from the Recipient on their behalf and transfer the collected amount to the Sender. Funds collected by the Operator are transferred to the Sender within individually agreed timeframes.
  13. Payment for Services is made in advance via a secure online payment platform (Payment Gateway), whose operator is an entity indicated by the Operator together with a separate set of regulations.
  14. Payment for Services may also be made on the basis of a separate Agreement between the Operator and the User.
  15. The User may make an advance payment for selected Services by depositing funds in the Wallet section. The Wallet balance is updated immediately after the Operator records the payment. Refund of unused Wallet funds is made at the User’s request or upon termination of the Agreement and deletion of the Account by the Operator.
  16. All refunds of paid funds are made based on a correction document issued by the Operator and are processed using the same payment method used by the User, unless the parties agree otherwise.
  17. If the User fails to pay amounts arising from the Price List or additional fees indicated in items 8, 9, and 10 of this section, the Operator has the right to collect the outstanding amounts directly from the Wallet balance.
  18. If the User fails to pay the due amounts within the specified deadline, the Operator will take steps to recover them: after 21 days past the payment deadline, a first reminder will be sent; if the User does not pay within the next 14 days, a second reminder will be issued. The cost of the second reminder for a User who is a Consumer is 8.13 PLN net (10 PLN gross); the cost of a reminder for a User who is not a Consumer is 24.39 PLN net (30 PLN gross).
  19. If the reminders are ineffective, the Operator may assign the debt collection to an external debt recovery agency or pursue the matter in court. The User who fails to make payments will be charged statutory interest for late payment as well as the costs of debt recovery actions undertaken by the Operator or an external agency, particularly the costs of reminders referred to in item 2 above.
  20. A User who is an entrepreneur shall also be charged, without prior notice, a compensation fee for debt recovery costs in the amount equivalent to 40 euros, converted into Polish zloty according to the average euro exchange rate announced by the National Bank of Poland on the last business day of the month preceding the month in which the payment became overdue, in accordance with the Act of 8 March 2013 on Payment Deadlines in Commercial Transactions.

6. Liability

  1. The Operator is liable only to the extent that mandatory legal provisions do not state otherwise, and only for normal consequences of actions or omissions that caused the damage.
  2. Forwarding the Order to the Sender or the Carrier does not guarantee its acceptance for execution. In such a situation, the Operator will cooperate with the User to determine the reason for the Order not being accepted.
  3. The Operator is not liable for the User’s choice of product or service, or for improper performance of the service by the Carrier, unless this results from the Operator’s failure to perform or improper performance of the Service. The User, through the Service, enters into a civil contract with the Sender based on the discount code provided by the Sender, and the Sender enters into a contract with the Carrier under the terms specified in these Terms and Conditions and the Carrier’s Regulations.
  4. Since placing an order for a service by the User is equivalent to accepting the Carrier’s regulations, all liability limitations contained therein, within the limits permitted by law, also apply to the Operator and limit the Operator’s liability.
  5. The Operator is not liable, among others, for:
  • non-performance or improper performance of the Service by the Sender or the Carrier, unless it results from the Operator’s non-performance or improper performance of the Service;
  • the legality of actions taken by the Sender and the Carrier, including possession of the necessary permits or fulfillment of other formal requirements for conducting their business activities;
  • the manner in which the Service is used by Users, including Senders, to promote their services and products, as well as by Recipients;
  • any unlawful or non-compliant use of the Service by Users or third parties who gained access through the User;
  • any malfunction of the Service, loss of data, interruption of communication, or failure to receive information caused by reasons attributable to the Sender;
  • interruptions in the operation of the Service caused by necessary maintenance or system repairs, as well as other circumstances beyond the Operator’s control;
  • actions of the Recipient, in particular acceptance of the Shipment addressed to them or payment of the cash-on-delivery amount;
  • delays in the transfer of funds by the payment operator for the ordered Service, and consequently delays in the execution of the Service;
  • loss, shortage, damage, or delay in the transport of the Shipment, if caused by reasons attributable to the User or the Recipient, not resulting from the Operator’s fault, from the nature of the goods, or due to force majeure;
  • providing incorrect or false data by the User, including data related to dispatching the Shipment;

6. The Operator is also not liable for actions or consequences of actions taken by the User in connection with ordering a service performed by the Sender or the Carrier. In particular, the Operator is not liable for:

  • failure to hand over the Shipment to the Carrier;
  • violation of the Carrier’s Terms and Conditions by the User;
  • violation of these Terms and Conditions by the User.

7. The Operator is liable only for loss, shortage, or damage to the Shipment occurring at the Pickup–Drop-off Point cooperating with the Operator; however, liability for loss, shortage, or damage to the Shipment, for which the provisions of Transport Law apply, is limited to the declared value and not exceeding the actual value.

7. Personal Data and Privacy Policy

  1. In connection with operating the online Service available at x-peptides.com and its functionalities, we hereby inform you about the protection and processing of Personal Data in accordance with the requirements of Article 13 of the GDPR.
  2. The Personal Data Controller is X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland. Email address for matters related to personal data protection: kontakt@x-peptides.com
  3. Personal data is processed in accordance with the provisions of the Personal Data Protection Act of 29 August 1997, the Act on Providing Electronic Services, the provisions of these Terms and Conditions, and with the application of appropriate technical and organizational measures required by Polish law.
  4. The Data Protection Officer is available at the email address kontakt@x-peptides.com
  5. The legal basis for processing personal data is:
    – performance of a contract (Art. 6(1)(b) GDPR),
    – legal obligations of the Controller (Art. 6(1)(c) GDPR),
    – legitimate interest of the Controller, e.g. direct marketing (Art. 6(1)(f) GDPR),
    – and – where consent has been given – Art. 6(1)(a) GDPR.
  6. We collect the following types of personal data:
  • first name and last name;
  • residential address, correspondence address, pickup address, delivery address;
  • phone number;
  • email address;
  • tax identification numbers (NIP), business identification numbers (REGON), company registration numbers (KRS);
  • bank account number;
  • transaction data – payments made to and from the account;
  • financial data – Wallet Account balance;
  • contract data – concluded agreements, including Orders;
  • communication data – communication exchanges;
  • transaction data.

7. Personal Data is collected while using our Service x-peptides.com, for example during:

  • using the functionalities of the Service;
  • registering in the Service while creating an Account;
  • verification and identification (e.g., during login);
  • concluding contracts for the provision of Services and transport Services;
  • performance of contracts concluded through the Service;
  • fulfilling legal obligations;
  • for the Operator’s promotional and commercial activities, only after obtaining additional consent.

8. The purpose of collecting Personal Data is to enable the provision of services, in particular:
The processing of personal data may also include marketing purposes. In the case of making a purchase in the online store, the Customer’s contact details (email address) may be processed to provide information about new products, offers, or promotions, based on the Controller’s legitimate interest (Art. 6(1)(f) GDPR). Each message sent contains an option to unsubscribe from marketing correspondence (unsubscribe link). If voluntary consent is given (e.g., via a checkbox or by subscribing to the newsletter), the legal basis for processing is Art. 6(1)(a) GDPR.

9. The legal basis for processing Personal Data is:

  • using the functionalities of the Service (including logging in);
  • concluding and performing Service Agreements concluded via the Service;
  • sending information about changes in the terms of service provision, in particular changes to the price list and Terms and Conditions;
  • handling payments and claims related to concluded agreements, including conducting complaint and debt recovery procedures;
  • enabling communication between the Sender, the Carrier, the User, and the Recipient;
  • conducting correspondence necessary for the provision of Services;
  • preparing accounting documentation, including issuing invoices;
  • preparing documentation related to concluded agreements;
  • statistical research for archival purposes;
  • fulfilling other obligations arising from generally applicable law.
  • only with additional consent – sending commercial information electronically, informing about promotions.

10. Personal Data is stored and processed using technical and organizational measures required by law to ensure its protection. Personal Data is safeguarded against unauthorized acquisition and modification, in accordance with the Operator’s internal procedures.
In order to provide the Service, the recipients of Personal Data may include:

  • performance of the service agreement specified in the Terms and Conditions of the Service operated by X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland (based on Art. 6(1)(b) GDPR);
  • fulfillment of the Controller’s legal obligations (based on Art. 6(1)(c) and Art. 6(3) GDPR);
  • asserting or securing claims (based on Art. 6(1)(f) GDPR);
  • only with additional consent, marketing of the Controller’s own products or services (based on Art. 6(1)(f) GDPR).

11. Personal Data collected in connection with operating the x-peptides.com Service and concluding Agreements will be stored and may be shared with:

  • Carriers selected by the Users (couriers), such as DHL, DPD, UPS, FedEx, Poczta Polska, Royal Mail, InPost Parcel Lockers, InPost Courier (including their subcontractors). The current list of Carriers is available in our Terms and Conditions on x-peptides.com;
  • banks and payment system operators responsible for processing payments and refunds (including COD payments);
  • entities providing accounting services;
  • persons and entities performing commissioned services, including Senders known to Recipients, who provide them with dedicated discount codes;
  • entities responsible for debt collection and legal services;
  • entities providing or intermediating in IT services, including hosting providers;
  • persons, authorities, and institutions authorized to access personal data under applicable law.

12. The User always has the right to:

  • request access to their personal data, as well as their rectification, deletion, restriction of processing, and the right to data portability;
  • withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal;
  • object to the processing of personal data at any time;
  • lodge a complaint with the supervisory authority (GIODO);
  • if consent has been given for the processing of personal data for the purpose of receiving commercial information, such consent may be withdrawn at any time.

13. Providing personal data is voluntary; however, failure to provide personal data or providing incomplete data may prevent the User from using certain functionalities of the Service.

14. If the User submits an Order using the Service, the Operator may, for the purpose of facilitating the service process, send the User messages to the email address provided or contact them by telephone at the number provided, as well as communicate in another form using distance communication methods for this purpose.

15. We do not use profiling or automated decision-making.

16. If we receive information about a data protection breach or if we identify any situation that constitutes a personal data security incident, we request that you promptly inform us. This will allow us to determine the cause of the breach and immediately take all necessary steps to eliminate the incident and properly secure personal data against further violations.

17. After deletion or blocking of an Account, the Controller processes the User’s Personal Data in accordance with applicable law and these Terms and Conditions for the purpose of:

  • responding to the User’s messages;
  • providing the User with information regarding an Order;
  • clarifying matters related to payment for Orders;
  • explaining and correcting any errors or inaccuracies.

18. If rights related to the Service are transferred to another entity, the data, including the User’s Personal Data related to the Service, will be transferred to the acquirer of those rights, which the Users consent to by accepting these Terms and Conditions.

8. Processing of Other Data. Cookies

  1. During the User’s visit to the x-peptides.com website, data concerning the User’s visit is collected automatically, including in particular:
  • IP address;
  • domain name;
  • browser type;
  • operating system type;
  • type of device used to establish the connection;
  • connection time with the Service.

2. The x-peptides.com website uses cookies stored in the memory of the User’s web browser.
In most cases, this is necessary for the proper functioning of the website. Cookies are also used by tools that analyze traffic on websites.

3. As part of the x-peptides.com website, the following types of cookies are used, among others:

  • statistical cookies, which allow the collection of information on how the User uses the website;
  • advertising cookies, which enable the delivery of offer content better tailored to the User’s interests;
  • security cookies, used to ensure safety, e.g., for detecting abuse related to authentication within the website;
  • functional cookies, which allow “remembering” the User’s selected settings and personalizing the User interface, such as the chosen language or region, font size, or website appearance.

4. Below is a list of example uses of cookies by the x-peptides.com website:

  • nhancing security levels;
  • maintaining the User’s session in forms, applications, surveys, and the transaction system.
  • Cookies allow for increased security by ensuring that all server requests originate from the User’s device.
  • On the server, cookie validation takes place along with validation of the IP address of the device used by the User.
  • If an attempt is made to impersonate the User’s session from another device, the session is terminated;
  • reporting traffic sources;
  • analyzing the effectiveness of promotional activities;
  • Google Ads – to better tailor advertisements to User preferences, the Operator uses cookies that collect only basic information about User behavior on x-peptides.com.
  • All information is anonymous and is used solely to optimize displayed ads in Google Search as well as on other websites, using tools such as Google AdWords and DoubleClick.
  • The User may opt out of Google cookies at any time in the advertising settings
  • (www.google.pl/settings/ads);
  • Google Analytics – to better understand User intentions, the Operator uses Google cookies that anonymously collect only basic information regarding User activity on x-peptides.com.
  • These cookies are used for reporting traffic sources, analyzing User behavior on the website, and examining the effectiveness of promotional activities.

5. Most web browsers available on the market accept cookies by default.
The User may define the conditions for the use of cookies through the settings of their web browser and may also delete cookies stored in the browser at any time.
To disable cookies or obtain detailed information on changing cookie settings, as well as instructions on how to manually delete cookies in the most popular web browsers, please refer to the browser help section or visit the following pages:

9. Security Measures and Risks

  1. The Operator ensures the security of personal data through appropriate technical and organizational measures aimed at preventing unlawful processing of data and their accidental loss, destruction, or damage. For this purpose, communication is encrypted using the SSL (Secure Socket Layer) protocol.
  2. The SSL protocol is a type of security that involves encrypting data before it is sent from the User’s browser and decrypting it once it safely reaches the server. Information sent from the server to the User is also encrypted and decrypted upon arrival.
  3. The SSL protocol encrypts, authenticates, and ensures the integrity of messages.
  4. The Operator informs that even when measures are taken to secure the data transmitted by the User via the Internet, certain risks associated with using electronic services cannot be completely eliminated, such as:
  • risk of receiving spam;
  • presence and activity of malware, including computer viruses;
  • presence and activity of internet worms;
  • possibility of spyware activity;
  • risk of exposure to cracking or phishing;
  • piracy;
  • sniffing;
  • possibility of third parties introducing illegal devices into the ICT system and/or telecommunications network that enable unauthorized access to protected services;
  • cryptanalysis activities aimed at identifying weaknesses in the cryptographic system, enabling it to be broken or bypassed;
  • risk of exposure to other unwanted or “malicious” software performing actions unintended by the User, not listed above, such as: wabbit, trojan, backdoor, exploit, rootkit, keylogger, dialer, hoax.

5. To ensure security and limit the risks mentioned in point 4, the User should:

  • set a strong password for the Customer Account, containing uppercase and lowercase letters, numbers, and symbols, making it difficult to guess;
  • log out of the Customer Account after each session (simply closing the browser is not sufficient), and never leave the device unattended when logged in;
  • keep their login and password confidential and not disclose them to other persons;
  • use the Service only via trusted computers equipped with up-to-date antivirus software and operating systems;
  • avoid saving login data such as username and password on computers, especially public or shared devices;
  • avoid using the Service via open networks or networks from unknown providers.

10. Complaints

  1. Users have the right to submit complaints regarding matters regulated by these Terms and Conditions, including improper functioning of the Service. Complaints may be submitted in writing, by registered mail to the registered office of X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland, or electronically to: kontakt@x-peptides.com
  2. Complaints concerning the non-performance or improper performance of payment services shall be submitted by the User to the Operator at: kontakt@x-peptides.com, in accordance with the provisions of these Terms and Conditions relating to the provision of electronic payment services.
  3. Any complaints regarding improper performance of transport services by the Carrier may be submitted by the User — in compliance with the rules, procedures, and deadlines set out in the Carrier’s Terms and Conditions — via the Operator, in writing by registered mail to the registered office of X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland, or electronically to: kontakt@x-peptides.com.
  4. The Operator shall promptly forward complaints and comments to the Carrier for review. Complaints and comments concerning services provided by the Carrier will be handled in accordance with the Terms and Conditions of the Carrier selected to provide the service. Once a decision is issued by the Carrier, it will be immediately communicated to the User via the Operator.
  5. Under the applicable laws, in particular the Act of 15 November 1984 – Transport Law (Journal of Laws 2015, No. 915, as amended) and the Act of 23 November 2012 – Postal Law (Journal of Laws 2016, No. 113, as amended), Users and Recipients (consignees) have the right to submit complaints and pursue claims directly against the Carrier.
  6. Complaints will be reviewed within 30 days from the date of receipt.
  7. The complaint submission should include:
  • the company name or full name and address, as well as the User’s email address,
  • the title of the complaint,
  • documented authorization to pursue the claim in the amount submitted,
  • proof of dispatch of the Shipment (Waybill) and the Shipment number, if the complaint concerns a transport service,
  • a description of the issue forming the basis of the complaint (subject of the complaint, circumstances justifying its submission),
  • the Sender’s signature,
  • a document confirming authorization if the complaint is submitted by an attorney or representative of the User.

8. The receipt and processing of complaints are free of charge.

9. The complaint process begins once the complete documentation has been submitted. If the submitted complaint does not meet the requirements specified in the applicable law and in the regulations of the relevant Carriers, the Carrier will request the complainant to rectify the deficiencies within 14 days of receiving the request, informing them that failure to rectify the deficiencies within this deadline will result in the complaint not being reviewed. In such cases, the date of submitting the complaint is considered to be the date on which the Carrier receives the completed complaint.

10. Payments resulting from accepted complaints are transferred to the bank account indicated by the User within 30 days from the date on which the Carrier’s decision is forwarded to the Operator.

11. If the complaint cannot be reviewed within this period, the Operator will inform the complainant in writing about the reasons for the delay and the expected date for reviewing the complaint. Failure to comply with the complaint-handling procedure may result in the complaint being rejected.

11. Alternative Dispute Resolution for Consumers (ADR)

  1. A User who is a Consumer may use, among others, the following out-of-court methods of handling complaints and pursuing claims.
  2. Detailed information regarding the Consumer’s ability to use out-of-court complaint and claim resolution procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of county (municipal) Consumer Ombudsmen, social organizations whose statutory duties include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection (UOKiK):
  • A Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016, No. 1059, as amended), with a request to resolve a dispute arising from a service contract. The rules governing the organization and functioning of permanent consumer arbitration courts are specified in the Regulation of the Minister of Justice of 25 September 2001 on determining the rules of organization and operation of permanent consumer arbitration courts (Journal of Laws No. 113, item 1214).
  • A Consumer is entitled to apply to the Provincial Inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016, No. 1059, as amended), with a request to initiate mediation proceedings aimed at amicably resolving a dispute between the Consumer and the Operator. Information on the principles and procedure of mediation conducted by Provincial Inspectorates of Trade Inspection is available at their offices and on their websites.
  • A Consumer may also obtain free assistance in resolving a dispute between the Consumer and the Operator by using the free support offered by county (municipal) Consumer Ombudsmen or by social organizations whose statutory tasks include consumer protection.

12. Consumer’s Right to Withdraw from the Contract (Order)

  1. A User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring any costs, except for the costs referred to in section 2 of this paragraph—within 14 days from receiving the goods, provided that a declaration of withdrawal from the Agreement (Order) is submitted within this period.
  2. If, at the explicit request of the Consumer, the performance of the service is to begin before the expiry of the withdrawal period for a contract concluded off-premises, the Consumer shall, in the event of withdrawing from the contract, be obliged to pay for the services performed until the moment of withdrawal. The amount shall be calculated proportionally to the extent of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the calculation shall be based on the market value of the service provided.
  3. To meet the withdrawal deadline referred to in section 1 of this paragraph, it is sufficient to send a declaration of withdrawal before the expiry of this deadline.
  4. The withdrawal period begins on the day the order is placed.
  5. Withdrawal from the contract is made by submitting a declaration of intent to withdraw from the contract.
  6. The Operator also provides the Consumer with the option to submit a declaration of withdrawal electronically, using the withdrawal form template constituting Annex No. 2 to these Terms and Conditions, or by submitting any other unambiguous statement.
  7. The Operator shall immediately confirm receipt of the Consumer’s withdrawal declaration by sending an appropriate message to the Consumer’s email address.
  8. Upon withdrawal from the contract, the contract is considered null and void.
  9. The Operator is obliged to refund all payments made by the Consumer immediately and no later than 14 days from the date of receiving the Consumer’s declaration of withdrawal, subject to the Consumer’s obligation to cover the costs referred to in section 2 of this paragraph. The Operator shall make the refund using the same payment method used by the Consumer, unless the Consumer expressly agrees to a different method that does not involve any additional costs.
  10. Upon the Consumer’s withdrawal from the contract, any ancillary contracts concluded by the Consumer, under which the service is provided by the Operator or a third party based on a separate agreement with the Operator, shall expire. The Consumer shall not bear any costs related to the termination of such contracts, except for the costs referred to in section 2 of this paragraph.
  11. If an ancillary contract was concluded with a third party, the Operator shall inform that party of the Consumer’s withdrawal from the contract.
  12. The right of withdrawal shall not apply to the Consumer with respect to a service if the Operator has fully performed the service with the Consumer’s express consent and after informing the Consumer—before the start of the service—that once the service is fully performed, the right of withdrawal will be lost.
  13. A notice containing instructions on the right of withdrawal, identical to the annex to the Act of 30 May 2014 on Consumer Rights (Journal of Laws No. 827, as amended), is provided in Annex No. 1 to these Terms and Conditions.
  14. A model withdrawal form, identical to the annex to the Act of 30 May 2014 on Consumer Rights (Journal of Laws No. 827, as amended), constitutes Annex No. 2 to these Terms and Conditions.
    13. Rules for Using the Service
    1. The Operator holds the intellectual property rights to the Service. Use of the Software by Users in any manner not directly related to the Service is strictly prohibited. This prohibition also applies to any attempts to interfere with the Software.
    2. The technical requirements necessary to cooperate with the ICT system used by the User are as follows:
    3. A Service User using services provided electronically is prohibited from supplying unlawful content to the Service.
    4. The User is obliged to refrain from abusing electronic communication means and from transmitting to or through the Operator’s ICT systems any of the following content:
    5. The Operator reserves the right to carry out maintenance work on the Service that may cause difficulties or prevent the use of the services. The schedule of maintenance and the expected duration will be published on the x-peptides.com website before the work begins.
    6. Access to information regarding changes in the method and scope of services provided by the Operator, as well as information required under Article 6 of the Act on the Provision of Electronic Services, will be provided through the x-peptides.com website.
    7. In special cases affecting the security or stability of the ICT system, the Operator has the right to temporarily suspend or limit the provision of services without prior notice and to perform maintenance work intended to restore security and stability of the ICT system.prac konserwacyjnych mających na celu przywrócenie bezpieczeństwa i stabilności systemu teleinformatycznego.
    8. Regardless of the above, the Operator has the right to cease providing the services at any time if such a justified request is made by the Internet provider or another authorized entity.
    14. Final Provisions
    1. The Parties shall attempt to resolve any disputes amicably. In the absence of an agreement, disputes shall be resolved by the court having jurisdiction over the Operator’s registered office.
    2. The Parties are bound by the Terms and Conditions in force on the date the Order is placed.
    3. The Operator is entitled to amend the Terms and Conditions.
    4. The Operator shall inform Users electronically about amendments to the Terms and Conditions and provide the updated version.
    5. Amendments to the Terms and Conditions made by the Operator shall not apply to Orders placed before the amendment, unless both Parties expressly agree to apply the currently applicable version to that specific agreement.
    6. The agreement for the provision of electronic services (agreement for maintaining an Account) may be terminated by either Party with a 30-day notice period. Termination shall be made by sending a termination statement to: kontakt@x-peptides.com, directly from the User’s email address associated with the Account, or in writing to the Operator’s registered office.The agreement is terminated upon expiry of the notice period, but not earlier than upon completion of the Service and final settlement of all payments due to the Operator arising from issued invoices.
    7. Upon expiry of the notice period, the agreement is terminated and the Account is deleted from the Service.
    8. The Operator is entitled to terminate the agreement for the provision of services (Account maintenance agreement) with immediate effect in the event of:
    9. Upon termination of the Agreement by either the User or the Operator, or upon any other expiry of the Agreement, the Account shall be deleted along with all Data stored in it. The User acknowledges and agrees that deletion of the Account results in the irreversible loss of all Data stored within that Account.
    10. The deletion of Data does not automatically result in the deletion of Personal Data from the Account Database.
    11. Deletion of the Account does not release the User from the obligation to settle any outstanding payments owed to the Operator.
    12. In matters not directly regulated in these Terms and Conditions, the generally applicable provisions of law shall apply, in particular:
    – the Civil Code of 23 April 1964 (Journal of Laws 2016, No. 380, as amended),
    – the Transport Law of 15 November 1984 (Journal of Laws 2015, No. 915, as amended),
    – and the applicable regulations of transport companies with regard to transport services.
    13. The following constitute annexes to these Terms and Conditions:
    14. This Terms and Conditions document enters into force on 01-01-2022.

Methods of submitting a withdrawal declaration:

  • submitting a declaration using the withdrawal template provided by the Operator;
  • submitting a declaration using the form contained in Annex No. 2 to the Terms and Conditions;
  • submitting a declaration in any form, provided that the intention to withdraw from the contract is clearly expressed.
  • Technical requirements necessary for cooperation with the Operator’s ICT system:
  • connection to the Internet;
  • an Internet browser:
    Prohibited content:
  • The User must not transmit content:
  • that disrupts or overloads the Operator’s ICT systems or the systems of other entities directly or indirectly involved in the provision of electronic services;
  • that violates the rights of third parties, social norms, or generally applicable laws;
  • that is otherwise unlawful.
    The Operator may terminate the Account agreement immediately in the event of:
  • gross violation of these Terms and Conditions by the User;
  • using the services available through the Service to commit unlawful acts.

  • Annexes:
  • Annex No. 1 – Notice of the right of withdrawal
  • Annex No. 2 – Model withdrawal form

ANNEX No. 1 — Notice on the Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the ordered goods were delivered.

To exercise the right of withdrawal, you must inform X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland of your decision to withdraw from this contract by means of an unambiguous statement.

You may use the model withdrawal form, but this is not obligatory.
You may also fill in and submit the withdrawal form or any other unambiguous statement electronically to: kontakt@x-peptides.com
If you use this option, we will immediately send you confirmation of receipt of your withdrawal on a durable medium, e.g. PDF via email.

To meet the withdrawal deadline, it is sufficient to send the information concerning the exercise of the right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of delivery (except additional costs arising if you chose a method of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we were informed of your decision to withdraw from this contract.

Reimbursement will be made using the same payment method as in the original transaction, unless you expressly agreed otherwise. In any case, you will not incur any fees as a result of the reimbursement.

If you requested that the performance of services begin before the withdrawal period expires, you shall pay us an amount proportional to the services performed until the moment you informed us of your withdrawal.

ANNEX No. 2 — MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

To:
X-peptides sp. z o. o.
al. Solidarności 68 / 121, 00-240 Warsaw, Poland
kontakt@x-peptides.com

  • I/We () hereby give notice that I/We () withdraw from the contract for the sale of the following goods(), the delivery of the following goods() or the contract for performance of the following work() / for the provision of the following service():
  • Date of conclusion of the contract() / receipt():
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is submitted in paper version):
  • Date:

(*) Delete as appropriate.