Shipping Information

Shipping within 24 hours from the date of purchase (within Poland).

• InPost Parcel Locker: PLN 17
• InPost Courier: PLN 19
• DPD Courier: PLN 19

Cash on Delivery: additional PLN 3 to the above prices.

Free shipping within Poland for orders over PLN 50.

Complaints

1. Customers have the right to file complaints regarding matters regulated by these Terms and Conditions, including improper functioning of the Service.
   Complaints may be submitted in writing by registered mail to:
   X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland or by e-mail to: kontakt@x-peptides.com
2. Complaints regarding failure to perform or improper execution of payment transactions should be directed to the Operator at: kontakt@x-peptides.com, in accordance with the provisions of these Terms and Conditions on electronic payment services.
3. Any complaints related to the improper performance of the transport service by the Carrier may be submitted through the Operator (in accordance with the Carrier’s regulations) in writing, by registered mail to: X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland or electronically to: kontakt@x-peptides.com.
4. The Operator shall promptly forward complaints and comments to the Carrier for consideration. Complaints and comments related to the service provided by the Carrier shall be reviewed in accordance with the terms and conditions of the selected Carrier. Once a decision has been issued by the Carrier, it shall be immediately communicated to the User through the Operator.
5. In accordance with the provisions of generally applicable law, in particular the Act of 15 November 1984 – Transport Law (Journal of Laws 2015, No. 915, as amended) and the Act of 23 November 2012 – Postal Law (Journal of Laws 2016, No. 113, as amended), the Customer and the Recipient (addressee) have the right to file a complaint and pursue claims directly against the Carrier.
6. Complaints will be reviewed within 30 days from the date of their receipt.
7. The submission and processing of complaints are free of charge.
8. The complaint procedure begins upon submission of complete documentation. If the submitted complaint does not meet the requirements specified by law or the regulations of the respective Carrier, the Carrier shall request the complainant to remedy the deficiencies within 14 days from the date of receiving the notice, informing them that failure to do so within this period will result in the complaint not being processed. In such cases, the date of filing the complaint shall be considered the date on which the Carrier receives the completed complaint.
9. Payments resulting from accepted complaints shall be transferred to the bank account indicated by the User within 30 days from the date the Carrier’s decision is provided to the Operator.
10. If the complaint cannot be resolved within this period, the Operator shall notify the complainant in writing of the reasons for the delay and the expected date of resolution. In the event of non-compliance with the complaint procedure requirements, the complaint may not be accepted.
11. A complaint should include the following information:

• the name or full name and address, as well as the e-mail address of the Customer,
• the title of the complaint,
• documented entitlement to pursue the claim in the stated amount,
• proof of shipment (Waybill) and the shipment number, if the complaint concerns a transport service,
• a description of the issue forming the basis of the complaint (subject of the complaint and circumstances justifying its submission),
• the Sender’s signature
• a document confirming authorization, if the complaint is submitted by the Customer’s representative.

12. Out-of-Court Methods of Handling Complaints and Pursuing Claims by Consumers

1. A User who is a Consumer may use, among others, the following out-of-court methods of handling complaints and pursuing claims:

• The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016, No. 1059, as amended), with a request to resolve a dispute arising from a service agreement. The rules for the organization and operation of permanent consumer arbitration courts are defined in the Regulation of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer arbitration courts (Journal of Laws No. 113, item 1214).
• The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Operator by using the free support of a district (municipal) consumer ombudsman or a consumer organization whose statutory purpose is consumer protection.
• The Consumer is also entitled to apply to the Provincial Inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016, No. 1059, as amended), with a request to initiate mediation proceedings aimed at the amicable settlement of a dispute between the Consumer and the Operator. Information on the rules and procedure of mediation conducted by the Provincial Inspector of Trade Inspection is available at the offices and on the websites of the respective Provincial Trade Inspection Authorities.

2. Detailed information on the possibilities for a Consumer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules for accessing these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, consumer organizations whose statutory objectives include consumer protection, Provincial Trade Inspection Authorities, and at the following websites of the Office of Competition and Consumer Protection (UOKiK):

• http://www.uokik.gov.pl/spory_konsumenckie.php;
• http://www.uokik.gov.pl/sprawy_indywidualne.php;
• http://www.uokik.gov.pl/wazne_adresy.php.

13. Consumer’s Right to Withdraw from the Agreement (Order)

1. A User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring any costs, except for the costs referred to in paragraph 2 of this section, within 14 days from the date of receiving the goods, provided that a statement of withdrawal from the Agreement (Order) is submitted within that period.
2. If, at the explicit request of the Consumer, the performance of the service begins before the expiry of the withdrawal period for a contract concluded outside the business premises, the Consumer shall be obliged to pay for the services provided up to the moment of withdrawal from the contract. The amount of payment shall be calculated proportionally to the scope of the service performed, taking into account the agreed price or remuneration specified in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the service provided.
3. To meet the deadline for withdrawal from the agreement referred to in paragraph 1 of this section, it is sufficient to send a statement of withdrawal from the agreement before the expiry of that period.
4. The withdrawal period begins on the day the order is placed.
5. Withdrawal from the agreement is effected by submitting a declaration of intent to withdraw from the agreement. For this purpose, the Consumer may:

• submit a statement using the withdrawal form provided by the Operator;
• submit a statement using the form template included as Appendix No. 2 to these Terms and Conditions;
• submit a statement in any form, provided that it clearly expresses the intention to withdraw from the agreement.

6. The Operator provides the Consumer with the option to submit a statement of withdrawal from the agreement electronically, using the withdrawal form template included as Appendix No. 2 to these Terms and Conditions, or any other clear and unambiguous statement.

7. The Operator shall promptly confirm receipt of the Consumer’s statement of withdrawal from the agreement by sending an appropriate message to the Consumer’s e-mail address.

8. In the event of withdrawal from the agreement, the agreement shall be considered null and void.

9. The Operator is obliged to promptly, and no later than within 14 days from the date of receiving the Consumer’s statement of withdrawal from the agreement, refund all payments made by the Consumer, taking into account the Consumer’s obligation to cover the costs referred to in paragraph 2 of this section. The Operator shall make the refund using the same payment method that was used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not involve any additional costs.

10. At the moment the Consumer withdraws from the agreement, any related supplementary agreements concluded by the Consumer shall also expire, provided that the Service under those agreements is performed by the Operator or a third party under a separate agreement with the Operator. The Consumer shall not bear any costs related to the termination of such agreements, except for the costs referred to in paragraph 2 of this section.

11. If a supplementary agreement has been concluded with a third party, the Operator shall inform that party of the Consumer’s withdrawal from the agreement.

12. The right of withdrawal does not apply to the Consumer in relation to a Service if the Operator has fully performed the service with the Consumer’s explicit consent, and the Consumer was informed before the commencement of the service that, upon its full performance by the Operator, they would lose the right to withdraw from the agreement.

13. The information and instructions on exercising the right of withdrawal, identical to the annex to the Act of 30 May 2014 on Consumer Rights (Journal of Laws No. 827, as amended), are included in Appendix No. 1 to these Terms and Conditions.

14. The template withdrawal form, identical to the annex to the Act of 30 May 2014 on Consumer Rights (Journal of Laws No. 827, as amended), constitutes Appendix No. 2 to these Terms and Conditions.

14. Terms of Use of the Website

1. The Operator holds the intellectual property rights to the Website. The use of the Software by Users in any manner other than directly related to the Service is strictly prohibited. This also applies to any attempts to interfere with the Software.

2. The technical requirements necessary for cooperation with the IT system used by the User are as follows:

• an Internet connection;
• a web browser;
• Internet Explorer version 10.0 or higher;
• Opera version 9.0 or higher;
• Firefox version 3.0 or higher;
• Chrome version 5.0 or higher;
• Safari.

3. The Service Recipient using electronic services is prohibited from providing any unlawful content to the Website.

4. The Service Recipient is obliged to refrain from misusing electronic communication means and from sending to or through the Operator’s IT systems any of the following types of content:

• that disrupt or overload the IT systems of the Operator or other entities directly or indirectly involved in providing electronic services;
• that violate the rights of third parties, generally accepted social norms, or applicable laws;
• that are otherwise inconsistent with universally binding legal provisions.
  

5. The Operator reserves the right to perform maintenance work on the Website, which may cause difficulties or temporarily prevent the use of the services. The schedule and expected duration of such work will be published on the website x-peptides.com prior to commencement

6. The Operator shall provide access to information regarding changes in the manner and scope of service provision, as well as information required under Article 6 of the Act on the Provision of Electronic Services, through the website x-peptides.com.

7. In exceptional cases affecting the security or stability of the IT system, the Operator has the right to temporarily suspend or limit the provision of Services without prior notice, and to carry out maintenance work aimed at restoring the security and stability of the IT system.

8. Notwithstanding the above, the Operator has the right to cease providing Services at any time if a justified request to do so is made by the Internet service provider or another authorized entity.

14. Final Provisions

1. The parties shall attempt to resolve all disputes amicably. In the event that no agreement is reached, the disputes shall be settled by the court having jurisdiction over the Operator’s registered office.
2. The parties are bound by the Terms and Conditions in force on the date the Order is placed.
3. The Operator reserves the right to amend the Terms and Conditions.
4. The Operator shall inform Users electronically of any changes to the Terms and Conditions and provide the updated version.
5. Any amendments to the Terms and Conditions made by the Operator shall not apply to Orders placed prior to the amendment, unless both parties agree to apply the currently valid version of the Terms and Conditions to that agreement.
6. The contract for the provision of electronic services (account management agreement) may be terminated by either party with a 30-day notice period. Termination shall be made by sending a statement of termination to the following address: kontakt@x-peptides.com, directly from the User’s e-mail address associated with their account on the Website, or in writing to the Operator’s registered office address. The agreement shall terminate upon the expiration of the notice period, but not earlier than after the completion of the Service and the final settlement of the Service, including payment of any invoices issued by the Operator.
7. Upon the expiration of the notice period, the agreement shall be terminated, and the Account shall be deleted from the Website.
8. The Operator has the right to terminate the service agreement (account management agreement) with immediate effect in the event of:

• a gross violation of these Terms and Conditions by the User;
• the use of Services available on the Website for unlawful purposes.

9. In the event of termination of the Agreement by the User or the Operator, or in the event of any other expiration of the Agreement, the Account shall be deleted along with all Data stored therein. The User acknowledges and agrees that the deletion of the Account results in the permanent loss of all Data associated with that Account.

10. The deletion of Data does not automatically mean the removal of Personal Data from the Account Database.

11. The deletion of the Account does not release the Service Recipient from the obligation to settle any outstanding payments owed to the Operator.

12. In matters not expressly regulated by these Terms and Conditions, the generally applicable provisions of law shall apply, in particular the Civil Code of 23 April 1964 (Journal of Laws of 2016, item 380, as amended) and the Transport Law of 15 November 1984 (Journal of Laws of 2015, item 915, as amended), as well as the relevant regulations of the respective shipping companies regarding the performance of transport services.

1. The following documents are annexed to these Terms and Conditions:
2. This Regulation is effective as of 01-01-2022

• Annex No. 1 – Information on the right of withdrawal from the agreement;
• Annex No. 2 – Template withdrawal form.

ANNEX No. 1. Right of Withdrawal from the Agreement

ou have the right to withdraw from this agreement within 14 days without providing any reason.
The withdrawal period expires 14 days after the date of delivery of the ordered goods.
To exercise your right of withdrawal, you must inform X-peptides sp. z o. o., with its registered office at: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China, of your decision to withdraw from this agreement by means of an unambiguous statement.

You may use the template withdrawal form provided, but this is not mandatory.
You may also complete and submit the withdrawal form or any other clear statement electronically via email to: kontakt@x-peptides.com.
If you choose this option, we will promptly send you a confirmation of receipt of your withdrawal statement on a durable medium, for example, in PDF format via email.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this agreement, we will refund all payments received from you, including the cost of delivery (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we were informed of your decision to withdraw from this agreement.
We will make the refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such a refund.

If you requested that the provision of services begin before the withdrawal period expires, you shall pay us an amount proportional to the services performed up to the time you informed us of your withdrawal from this agreement.

ANNEX No. 2. TEMPLATE WITHDRAWAL FORM

(This form should be completed and returned only if you wish to withdraw from the agreement)Do:
 To: X-peptides sp. z o. o. al. Solidarności 68 / 121, 00-240 Warsaw, Poland

kontakt@x-peptides.com

– I/We() hereby inform you of my/our() withdrawal from the contract for the sale of the following goods() / the contract for the delivery of the following goods() / the contract for the performance of the following work() / the provision of the following service():
– Date of conclusion of the contract() / date of receipt():
– Name(s) of consumer(s):
– Address(es) of consumer(s):
– Signature(s) of consumer(s) (only if this form is submitted in paper version):
– Date:

(*) Delete as appropriate.